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Practical IT Service Management: A concise guide for busy executives 2nd Edition – PDF/EPUB Version Downloadable
$49.99
Author(s): Thejendra BS
Publisher: ITGP
ISBN: 9781849285469
Edition: 2nd Edition
Description
Written in a question and answer format, this is a clear and concise guide to implementing IT service management using one of the most widely accepted best-practice approaches, ITIL® 2011. Each chapter covers one specific area of ITSM/ITIL, ensuring that the information is organised in a logical and straightforward manner.
